Privacy Policy

HomeServe ("HomeServe" or "We" or "Us") is serious about the private nature of personal information, such as the name, address, telephone number and email address, obtained from, or provided by, visitors ("Visitor", "You", "Your" or "User" ) to our websites, www.yourserviceplans.com and www.homeserveusa.com. This Privacy Policy describes the ways in which You provide Us with Your personal information, the types of personal information We collect, and how HomeServe treats the information We collect when You visit the website and/or register as a User.

By providing to HomeServe any such information, You agree to HomeServe’ use of that information as set out in this Privacy Policy. If You do not agree to the conditions set forth below, please do not provide Us with this information.

1. Collection and Use of Personal Information

Personal information is information about an identifiable individual. This information may be obtained through this website, www.yourserviceplans.com, or one of our other websites, as follows:

Product Purchases

To supply You with Your purchase, provide You with additional services and send product materials to Your location, HomeServe may request Your name, geographical coordinates, telephone number and email. HomeServe does not collect any other personal information that You do not expressly provide.

Contact Us

Should You email Us through the “Contact Us” link on our website, We request Your contact information in order to respond to Your inquiry or comment.

Email Alerts

If You wish to receive Stock Exchange Announcements, Press Releases, Presentations, Annual Reports or other email alerts, We require Your name and email to provide these alerts to You.

Other

There may be other areas throughout our website where We ask for Your personal information. We will only request this personal information when it is necessary.

2. Additional Information About Our Website

HomeServe may obtain certain aggregate and non-personally identifiable information, also known as demographic and profile data from our website. This information assists Us in collecting data such as how many Visitors We had to our website and the pages viewed. We may use this data to improve our site and/or tailor Your experience at our site, showing You content in which We think You might be interested, and displaying content according to Your preferences. We obtain this data through “cookie” technology.

Cookies

Like most websites, HomeServe makes use of browser “cookies.” A cookie is a very small text document, which often includes an anonymous unique identifier. When You visit a website, that site's computer asks Your computer for permission to store this file in a part of Your hard drive specifically designated for cookies. Each website can send its own cookie to Your browser if Your browser's preferences allow it, but (to protect Your privacy) Your browser only permits a website to access the cookies it has already sent to You, not the cookies sent to You by other sites. You can manage or disable Your cookies by using the tools of Your browser.

As You browse our website, the website uses its cookies to differentiate You from other Users in order to prevent You from seeing unnecessary advertisements or requiring You to log in more than is necessary for security. Cookies, in conjunction with our web server's log files, allow Us to calculate the aggregate number of people visiting our website and which parts of the website are most popular. This helps Us gather feedback in order to constantly improve our website and better serve our customers. HomeServe will never use cookies to retrieve information from a computer that is unrelated to our site or services.

HomeServe may share this information with others, such as advertisers interested in advertising on our site, in an aggregate, anonymous form which means that the information will not contain any personally identifiable information about You or any other person.

Usage Information

In addition to collecting personal and non-personal information, HomeServe may collect non-personal, aggregated information about the use of this website. This information is not personally identifiable and only will be used to find out how registered Users use our service and website. For example, this information will tell Us how much time Users spend on the website, what websites our Users are coming from, and to what websites our Users are going. The collection of this information allows Us to, among other things, prepare for traffic load demands and to efficiently deliver our products and services.

3. Disclosure of Personal Information

HomeServe will never sell, rent, share, trade or barter Your personal information without Your consent, except as otherwise set out herein.

10. Contact Us

If You have any questions or comments about this Privacy Policy, or our website in general, please contact us:

By mail:
HomeServe
1232 Premier Drive, Suite 100
Chattanooga, TN, 37421
By telephone: 1-877-444-7750
By email: info@homeserveusa.com
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